Privacy Policy

Handly Inc. provides an AI phone agent that answers calls, books jobs and follows up with customers on behalf of independent tradespeople. In this policy, "you" means the tradesperson who holds a Handly account, and "your customers" means the people who call your business.

To run your agent we store the business details you enter during setup and in Settings:

When someone calls or texts your Handly number we record the call audio, generate a transcript and summary, and store the name, phone number, address and job details discussed. This is the record of your business, and only you and Handly staff supporting your account can see it.

Call recording is central to how the agent works, so it cannot be disabled while the agent is answering. Whether the agent states that it is an AI at the start of a call is controlled by you in Settings — see section 4.

Handly includes a setting that makes the agent announce it is an AI assistant at the start of every call. That setting is off by default and you decide whether to turn it on.

Laws in some regions require disclosure of AI callers, automated call recording notices, or consent before sending marketing texts. You are the caller and the business of record, so complying with those laws where you operate is your responsibility. We give you the controls; we do not give legal advice.

We do not sell your data or your customers' data. We share it only with the providers that make the product work:

Call recordings, transcripts, jobs, customers and review requests stay in your account until you delete them or close your account. When you close your account we delete your business data within 30 days, apart from records we must keep for tax and accounting purposes.

You can export or delete your data at any time from your account, or by emailing us. If you are in the EU, UK or Canada you also have the right to access, correct, restrict or object to our processing of your personal data, and to complain to your local data protection authority.

Data is encrypted in transit and at rest, access is scoped so one Handly account can never read another account's records, and provider API keys are held server-side only. Our security practices are described in more detail on the Security page.

If we change this policy in a way that materially affects you, we will email the address on your account before the change takes effect.